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RESOURCES

Concerns, Complaints and Safeguarding

Safeguarding concerns

Friendly Faces is committed to protecting clients from abuse, neglect and harm.

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Safeguarding concerns should be reported to Friendly Faces management or our Safeguarding Leads:

Hayley Bruwer: 07588 738405
Claire Temperley: 07824 357945
Email: enquiries.friendlyfaces@gmail.com

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Where appropriate, concerns may also be reported directly to the relevant local authority safeguarding team.

For clients living in Wokingham:

Wokingham Borough Council Adult Safeguarding Hub: 0118 974 6371
Adult Social Care: 0118 974 6772
Email: adultsafeguardinghub@wokingham.gov.uk

Where there is an immediate danger or emergency, call 999.

 

Complaints

Clients, families, representatives and professionals can make a complaint by contacting Friendly Faces management:

 

Telephone: 07588 738405 or 07824 357945
Email: enquiries.friendlyfaces@gmail.com

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All complaints will be recorded, reviewed and responded to appropriately.  Where a complaint cannot be resolved directly with Friendly Faces, it may be referred to the relevant local authority or commissioning body. Council-funded adult social care complaints may also be referred to the Local Government and Social Care Ombudsman once the relevant complaints process has been completed.

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Whistleblowing and speaking up

Support Providers are encouraged to raise genuine concerns about unsafe practice, misconduct, wrongdoing or risks to clients.

Concerns can be raised with Friendly Faces management or a Safeguarding Lead using the contact details above.

Where it is not appropriate or safe to raise the matter internally, concerns may be raised with the relevant:

  • Local authority safeguarding team

  • Commissioning authority

  • Police

  • Health and Safety Executive

  • Information Commissioner’s Office

  • Other appropriate statutory or regulatory body

Anyone raising a genuine concern honestly and in good faith will be treated fairly and sensitively.

Privacy Statements

Friendly Faces respects your privacy and is committed to protecting your personal information.
We collect and use personal information only where it is necessary to arrange and provide support, communicate with clients, families and professionals, meet our legal and safeguarding responsibilities, and manage our services safely.
Personal information is stored securely and is only shared where there is a lawful and appropriate reason to do so.
You have rights regarding the personal information we hold about you, including the right to request access, correction or deletion in certain circumstances.
For further information, please read our full Privacy Policy or contact us:
Email: enquiries.friendlyfaces@gmail.com
Telephone: 07588 738405 / 07824 357945

Privacy Policy

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